+45% average order value and smooth service for Baguettes, a family-run Vietnamese restaurant

See how this family-run restaurant lightened the workload of its small team in order taking and payment processing, speeding up service calmly without hiring extra staff.

Bornes avec support pole comptoir installées chez Baguettes

Specialty

Vietnamese street food

Size

1 Location

Sales volume

1700 orders /month

Turnover

22,500€ HT /month

Tabesto is like having excellent table service. Once you have it, you wonder how you ever managed without it.

The kiosks significantly reduce pressure on the team and lighten the staffing load.

The kitchen can run with just two people and handle 100–120 orders per service, while allowing us to stay focused on food preparation and service, move faster, and not worry about anything else.

Olivier M.

Owner, Baguettes

Délicieux Banh Mi et bol de riz servis chez Baguettes à Paris

Who is Baguettes?

Since 2022, Baguettes is a modern, family-run Vietnamese canteen, created by three passionate entrepreneurs bringing the flavors of Hanoi street food to the heart of Paris’ 10th arrondissement.

Guests enjoy aromatic pho, generous bò bún, and crispy bánh mì, all carefully prepared and truly delicious, in a friendly and immersive atmosphere.

Blending Vietnamese authenticity with a French touch, Baguettes creates a dining experience that delights both the eyes and the palate.

The canteen primarily serves busy office workers at lunchtime, while evenings offer a more relaxed sit-down dining experience.

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Challenge: Free the team from order taking

After their first year operating with just two people, Baguettes faced high pressure at the counter. Managing orders while preparing food in the kitchen became challenging, slowing down service, frustrating customers, and limiting upsell opportunities.

Reduce operational workload from order taking
Speed up service to serve more customers
Shorten queues and reduce customer frustration
Highlight upsells and increase average order value
Find a reliable, responsive partner for support

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Bornes de commande installées avec une fixation comptoir dans le restaurant Baguettes

Solution: Reliable kiosks to increase service speed calmly

To ease the order-taking workload, Baguettes installed two Tabesto kiosks, followed by a third six months later to further streamline service.

Tap to Pay kiosk, an integrated payment model with no POS hassles

After initially using a kiosk with a card terminal and printer, Baguettes switched to the tap-to-pay kiosk model with integrated payment, eliminating recurring maintenance and paper management issues. This allowed the team to fully focus on preparing dishes without worrying about payment technicalities.
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Easy-to-install kiosks integrated with SumUp POS

The kiosks were installed quickly and easily with the help of a specialist provider. They are integrated with the SumUp POS system, ensuring smooth synchronization of orders between the kiosk, POS, and kitchen.
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A smoother service with +8% orders

‍The kiosk ordering journey is intuitive, fast, and personalized with the menu and suggestions. Order taking is smoother, queues are significantly reduced, and the team can fully focus on preparation and service.
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+45% higher average order value than at the counter

‍Upsells are highlighted systematically, even during peak hours. Customers are more likely to discover set menus, drinks, and desserts to complete their orders.
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Responsive support, minimal issues, reliable

‍The Tabesto team provides fast support to resolve the few technical issues that arise and helps optimize the menu. This support allows the Baguettes team to focus calmly on service and food preparation.

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