+40% more orders during peak hours for Gyraya thanks to Tabesto Tap to Pay kiosks

Learn how Gyraya boosts productivity and speed of service, efficiently handling peak-time flows to maximize profitability.

Bornes avec support en bois installées sur un magnifique mur décoré chez Gyraya

Specialty

Greek

Size

3 Locations, 10 by 2026

Sales volume

8,100 Orders /month

Turnover

147 k€ /month

Tabesto allowed us to gain productivity and speed of service for customers at a more competitive cost than other solutions, without affecting our human interaction (4.8/5 over 5,000 reviews).

We’ve integrated the kiosks into our décor, and they are now a highlight of the Gyraya concept.

Faster, error-free ordering enables smoother service and satisfied customers… who keep coming back.

Tom I.

CEO & Founder, Gyraya

‍Who is Gyraya?

Since 2022, Gyraya has been bringing modern, healthy, and delicious Greek street food to France, a concept still rare in the country.

In a stunning and immersive setting, customers build their meals from fresh ingredients and flavorful combinations, offering an experience that is both authentic and highly Instagrammable.

Gyraya is growing fast: after opening 3 locations in two years, the brand plans to reach 7 restaurants, company-owned and franchised, by 2026 to cover France.

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Challenge: Increase productivity during rush hours

At launch, Gyraya opened its first restaurant without kiosks, but quickly faced limits.

The staff spent too much time explaining products and sauces. Customers often discovered paid options only at the checkout, creating frustration and disappoitment, and lng queues discouraged time-pressed customers during rush hours:

Reduce wait times during peak hours to serve more tickets
Increase productivity by letting customers build their meals autonomously while freeing staff from repetitive explanations
Ensure clear pricing to avoid surprises at payment
Offer an intuitive ordering experience for all ages and tech comfort levels
Provide a competitive price, including commissions, covering hardware, subscription, and payment fees

Bornes de commande installéesdans un magnifique décor mural chez Gyraya

Solution: +30% to +50% more tickets during rush

Inspired by other brands and after comparing prices and features, Gyraya chose Tabesto kiosks, installing 3–4 kiosks per location to keep up with kitchen demand.

The first two restaurants have installed compact kiosks model, and all the new ones have been equipped with Tap to Pay kiosk with integrated payment, easier to install and maintain without external card reader and printer.

Easy-to-install kiosks

‍Setup was fast and simple, handled autonomously by Gyraya teams with help from video tutorials and Tabesto’s remote support. The kiosks blend seamlessly into the restaurant décor.

Huge productivity gains during rush hours

‍Kiosks allow Gyraya to serve 30% to 50% more tickets during peak times. Orders are sent automatically to the Zelty POS and kitchen, and the Hey Pongo loyalty program has attracted 30,000 members in 3 years, well above the average.

Intuitive ordering experience with clear pricing

‍The kiosks provide a truly simple experience for all customer profiles, young or old. Paid options are clearly visible, preventing surprises at checkout.

High-quality support and onboarding

‍Tabesto assisted with menu creation and kiosk customization, offering ongoing performance monitoring and responsive support whenever needed.

Kiosks integrated into the Gyraya franchise

‍Tabesto kiosks are now part of the franchise concept, deployed in all new Gyraya locations.

Maintaining the human touch

‍Despite initial concerns about dehumanization, the kiosks have not reduced staff interaction. Teams continue to provide a personal touch, and only 1–2% of customers prefer to order at the counter outside rush periods, which remains manageable.

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